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In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View. Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history....
FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF_20230426.mp4